If a payment fails

What happens

1. Soja emails your owners and admins the first time a payment fails. The subject says a payment for your organization failed.
2. Stripe tries the payment again on its own, so a card that was only briefly declined can still go through.
3. Billing shows Payment failed, with “The latest payment didn’t go through. Update the payment method to keep the Team plan.”

Fix it

1. Choose Update payment method in the email, or open Billing.
2. On Payment failed, choose Update payment method. Stripe’s billing portal opens.
3. Add a card that works, or fix the details of the one on file.

Until the payment goes through, the organization can’t start the Team plan a second time.